FAQ

A Charge Portal is a phone holder with a built-in charger. It allows you to charge your phone while displaying a captivating portal animation on your device, creating a unique and visually appealing experience.

We ship our product in parts for easier delivery. This means you need to assemble your portal upon receival. Don’t worry, it literally could not be easier. Our portals come with built-in magnets that snap together during the process. Simply place our included charger cable in the base and enjoy our fast-charging technology.

A Charge Portal is more than just a phone holder. It adds some fun and flair to your desk, and makes you feel like you’re traveling to another dimension every time you charge your phone. Plus, it has practical benefits too: it boosts your productivity and concentration by discouraging phone usage, and it charges your phone quickly with our integrated cable. You’ll never have to worry about running out of battery again.

Charge Portals are for anyone who loves gaming, fantasy, or sci-fi, or anyone who likes to have a cool animation playing on their desk. If you want to impress your friends and followers with your cool and unique phone holder, Charge Portals are for you. If you find yourself using your phone to much while you’re at your desk, placing it into the portal might boost your productivity.

Charge Portals are manufactured in the European Union, ensuring high quality and safety standards. We ship worldwide from our warehouse in The Netherlands, with fast and reliable delivery.

Every portal comes with a luxurious nylon charging cable. The charger works just like your regular old cable. Simply lift the top off the portal and place your phone in while lining out the charging port with the protruding charger.

Charge Portals are compatible with all popular phones, including iPhone, Samsung, Huawei, OnePlus, and more. You can check the list of compatible phones on our website. If your phone is not on the list, you can contact our customer support and we’ll check if your phone will fit in the portal of your choosing.

No, all you need to do is download the animation you like directly of our website and play it in your favourite media playing app. There’s no need for any additional setup.

Charging times may vary depending on your phone’s battery capacity and current charge level. However, the Charge Portal is designed to provide fast and efficient charging.

No, the Charge Portal comes with an integrated charging cable. This prevents heat damage to your battery and makes sure your phone is compatible, even if it doesn’t support wireless charging technology.

Yes, the Charge Portal is as safe as any regular charging cable.

The quality of the portal animation is high-definition and visually captivating. It’s designed to provide an immersive and entertaining experience while your phone is charging.

Yes, you can find all kinds of animations on our website and choose the one you like. Download as many as you want and vary as your heart desires.

Yes, to do so, simply close the video. Feel free to check your phone while it’s in the holder. Pro tip from the developers: Tiktok has an auto-scroll feature now ;).

Depending on the size of your phone and case, you may need to remove the case to comfortably fit your device in the portal.

You can answer calls as usual while your phone is in the Charge Portal. The holder is designed to allow easy access to your device, ensuring you can answer calls and use your phone while it’s charging.

Yes, the Charge Portal comes with a warranty. The specific terms and duration of the warranty may vary, so be sure to check the product documentation for details.

If your Charge Portal becomes defective within the warranty period, you can usually contact our customer support to initiate a warranty claim and receive assistance.

Yes, you can typically return the Charge Portal within a specified return window if it doesn’t meet your expectations. Check our return policy for details and instructions.

Yes, we offer international shipping, allowing customers from around the world to purchase the Charge Portal. Shipping costs and delivery times may vary depending on your location.

You can place an order for the Charge Portal directly through our website.

Delivery times may vary based on your location and shipping method. We strive to process and ship orders promptly, and you can typically track your order’s progress online.

Yes, we offer technical support to assist you with any issues or questions you may have regarding your Charge Portal. Contact our customer support team for assistance.